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000 Call Centre in Williams Landing


The Emergency Services Telecommunications Authority (ESTA) has announced the opening of its new triple zero centre in Williams Landing, strengthening its emergency call-taking and dispatch service to the Victorian community.

ESTA is moving its police and VICSES operations from the Docklands to the purpose-built centre in Melbourne’s west, which will enhance its ability to respond to calls for police and VICSES help.  

ESTA’s CEO Marty Smyth said triple zero operators answer more than 2.6 million calls for help each year and the new centre will help to meet continuous growth in demand.  

Left to right: State Emergency Service Chief Officer Operations, Tim Wiebusch, Victoria Police Chief Commissioner, Graham Ashton, ESTA Chair, Flavia Gobbo, ESTA CEO, Marty Smyth and Emergency Management Commissioner, Andrew Crisp.

“It’s an exciting and significant milestone in ESTA’s capability to add increased call-taking and dispatch capacity, provide for future growth of the workforce and offer employment opportunities in the area of Wyndham City and surrounds,” he said.

“In the next 12-24 months, we will be looking to increase the centre’s capability to include ambulance and fire services, which could generate more than 100 new job opportunities.” 

Apply for a job here.

ESTA also has State Emergency Communications Centres in Burwood East and at Mt Helen, near Ballarat. 


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