How One Hospital Team Created Trust and Cultural Safety
Janette Sharma, an Aboriginal woman, used to fear and mistrust hospitals. She had presented to Werribee Mercy Hospital (WMH) more than 10 times in 2022, often leaving against medical advice. In 2023, however, her experience at the hospital changed drastically. A team of healthcare professionals at WMH, including Aboriginal Health Liaison Officers (AHLO), Emergency Department specialists, the Level 5 Medical Ward, and Occupational Therapy, took a new approach that placed Janette at the center of her own care.
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Reflecting on the transformation in her health and hospital experience, Janette shared, “I used to be petrified and unwanted. But now, I feel like I have a voice.” She praised the hospital staff and the Aboriginal team for checking on her and assisting her with everything from finding a bed to getting support outside of the hospital.
Dr Jamie Roberts, Director of Emergency Medicine at WMH, emphasized the importance of cultural safety and trust in healthcare. “Janette’s experience is a powerful example of what Closing the Gap really means,” he said. “It’s not just about providing services, it’s about ensuring our patients feel safe, respected, and supported in seeking care.”
Aboriginal and Torres Strait Islander people face significant health disparities, including higher rates of chronic diseases and lower life expectancy. In addressing these disparities, teamwork is crucial. One of the AHLO team members, Ifzah Rind, emphasized the need for appropriate and timely specialist care, and the importance of working together as a team.
A year later, Janette’s health had significantly improved. She had stopped smoking and felt safe in the hospital. She even participated in a fun run, which she never thought possible just a short time ago. “I can’t thank the hospital staff enough for helping me get here,” Janette expressed her gratitude.
At Mercy Health, Closing the Gap is an ongoing commitment. The hospital strives to provide culturally safe, respectful, and tailored care for every Aboriginal and Torres Strait Islander patient. Dr. Jamie Roberts and Janette are just one example of the positive impact of this commitment.
