Point Cook, Hoppers Crossing, Werribee, and Truganina residents report connectivity issues as Telstra investigates ongoing service disruption.
Residents across several Wyndham suburbs are experiencing significant disruptions to their mobile service, with Telstra confirming widespread issues affecting both 5G and 4G networks. The affected suburbs include Point Cook, Hoppers Crossing, Werribee, and Truganina, where users are reporting dropouts, lack of internet connectivity, and reception showing only one bar.
The situation appears to be affecting users at random, with some residents experiencing severe disruptions while others in the same area report no issues at all. This inconsistency has added to the confusion and frustration among the community.
According to Telstra’s website, the unplanned service interruption began at 10:38 am on Friday, 23rd August. The cause of the issue is still under investigation, and no estimated restoration time has been provided. Despite the widespread disruptions, Telstra has confirmed that the suburbs of Manor Lakes, Wyndham Vale, and Tarneit remain unaffected by the outage.
The impact of the outage has been felt by many residents, with some taking to social media to express their frustration. Several locals have reported contacting Telstra customer service only to be told that “nothing is wrong,” despite their ongoing issues with connectivity.
As Telstra continues to investigate the cause of the outage, residents in the affected areas are advised to monitor the Telstra website for updates and to consider alternative communication methods in the meantime.
